Which term refers to assessing the effectiveness of actions taken to improve an organization?

The term that refers to assessing the effectiveness of actions taken to improve an organization is performance measurement. Performance measurement involves the systematic evaluation of processes, outcomes, and progress toward organizational goals. It encompasses various metrics and criteria that help organizations determine whether implemented strategies and initiatives are yielding the desired results.

By employing performance measurement, organizations can identify strengths and weaknesses in their operations, make data-driven decisions, and refine processes to enhance overall performance. It emphasizes not just the outcomes of actions taken but also the process through which these outcomes are achieved, making it a comprehensive approach to understanding organizational effectiveness.

While other options such as leading indicators, lag indicators, and KPIs (key performance indicators) relate to performance in some way, they are more specialized aspects within the broader context of performance measurement. Leading indicators predict future performance, lag indicators reflect past performance, and KPIs are specific metrics used within performance measurement to gauge the success of specific objectives. Therefore, performance measurement captures the essence of evaluating the impact of actions on an organization's effectiveness.