Which option can be included on the y-axis of a balance scorecard?

The inclusion of various elements on the y-axis of a balanced scorecard is a critical aspect of its design, which aims to provide a comprehensive view of organizational performance. Each component serves a distinct purpose in evaluating and tracking the organization's strategic objectives.

Financials represent the monetary aspects of organizational performance, highlighting revenue, expenses, and profitability. By placing financials on the y-axis, it becomes possible to monitor fiscal health and performance metrics over time.

Objectives refer to the specific goals that an organization aims to achieve, aligned with its strategy. Including objectives on the y-axis allows for a clear visualization of progress toward these strategic goals and helps ensure that all team members are aligned with the organization's vision.

Internal metrics are critical for measuring performance related to processes, efficiencies, and the functionality of the organization's internal operations. Demonstrating these metrics on the y-axis provides insight into how well the organization is functioning and where improvements can be made.

Including all of these elements—financials, objectives, and internal metrics—on the y-axis enables a holistic view of performance, facilitating better decision-making and strategic alignment across the organization. Therefore, the option that encompasses all these aspects is the most comprehensive and relevant for a balanced scorecard.