Which of the following most likely describes an appropriate use of a balanced scorecard?

The correct answer highlights how the balanced scorecard can effectively identify gaps between performance targets and actual outcomes. This tool is used to assess an organization's strategic performance by translating its vision and strategy into a comprehensive set of performance metrics. In practice, identifying the causes of gaps is essential because it enables management to understand where performance does not meet expectations and allows for targeted interventions to address these deficiencies.

The other options, while they may relate to performance measurement and improvement, do not directly reflect the primary purpose and most common application of the balanced scorecard. The identification of causes for delays between leading and lagging indicators pertains to a more tactical analysis rather than the broader strategic perspective that the balanced scorecard encompasses. Similarly, working backward from skills and capabilities to determine cause-and-effect relationships may be relevant for skills assessment or training effectiveness but does not align as directly with the balanced scorecard's holistic approach to performance management.

Thus, the focus on identifying gaps and understanding their causes as part of a balanced scorecard framework is fundamental, making the first option the most appropriate use of this strategic tool.